Last updated: 07-Jul-2025

Els Jones Art is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, shipping and billing address, and phone number

• Payment details (processed securely via third-party payment providers)

• Order history and customer service communications

We may also collect anonymised usage data from your visit, such as browser type or pages visited, to help us improve the website experience.

2. How We Use Your Information

We use your information to:

• Process and ship your orders

• Respond to your enquiries or customer support requests

• Send updates or promotions (if you opt in)

• Improve our website and services

We never sell your personal information.

3. Third Parties

We only share your information with trusted third parties where necessary, such as payment processors (e.g. Square or PayPal) and delivery services (e.g. Australia Post). These providers are responsible for maintaining their own privacy standards.

4. Cookies

Our site may use cookies to remember preferences and optimise your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

5. Your Rights

You can request access to your personal data or ask us to correct or delete your information at any time by contacting us.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with the revised date.

Last updated: 07-Jul-2025

These Terms of Service govern your use of the website www.elsjonesart.com.au and any purchases made through it. By using our site, you agree to the following terms:

1. Products

All items are handcrafted and may vary slightly from photos. Colours may appear differently depending on your screen. We reserve the right to update or discontinue products at any time.

2. Orders & Payment

Orders are processed in AUD. Payment is required at checkout via our secure payment gateway. We do not store your payment information.

3. Shipping

We ship across Australia using trusted carriers. Delivery times are estimates only. We are not responsible for delays once items are in transit.

4. Returns & Refunds

Due to the handmade nature of our products, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.

5. Intellectual Property

All content, designs, product names, and images on this website are the property of Els Jones Art and may not be used or reproduced without permission.

6. Contact

If you have any questions or need support, please contact us here.